habee Frequently Asked Questions

Creating a habee account takes under two minutes. Visit habee.app, click the registration link, and fill in your full name, date of birth, mobile number, and a secure password. You will need a valid Bangladeshi mobile number to receive the OTP verification code. Once verified, your account is open and ready for the KYC identity check before your first deposit.

habee requires one government-issued identity document to complete KYC verification. Accepted documents are your National Identity Card (NID) issued by the Bangladesh Election Commission, a valid Bangladeshi passport (biodata page), or a Bangladesh driving licence. Upload a clear photo or scan of your chosen document through the verification section in your account settings.

habee typically completes KYC verification within one to three hours during business hours. Submissions made late at night or on public holidays may take up to 24 hours. You will receive a notification once your account is verified. If your documents are unclear or do not match your registration details, the support team will contact you to request resubmission.

Use the "Forgot Password" link on the habee login page. Enter the mobile number or email address associated with your account and habee will send a reset OTP to your registered number. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact habee support at [email protected] for manual account recovery.

No. habee strictly allows one account per person. Duplicate accounts are detected through identity verification, device fingerprinting, and payment method matching. If a duplicate account is found, both accounts may be suspended and any balances forfeited in line with habee's Terms and Conditions. If you have accidentally created a second account, contact support immediately to resolve the situation.

To deposit via bKash on habee, go to the Deposit section in your account, select bKash as your payment method, enter the amount you want to deposit, and follow the on-screen instructions to complete the payment from your bKash app or by dialling *247#. Deposits using bKash are credited to your habee account instantly in most cases.

bKash deposits on habee are credited instantly in the vast majority of cases — typically within 30 seconds of a successful payment. In rare situations involving network congestion or bKash system maintenance, crediting may take up to 10 minutes. If your deposit has not appeared after 30 minutes, contact habee support with your bKash transaction ID for manual verification.

The minimum deposit amount on habee is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and card payments via Visa and Mastercard. There is no upper limit on deposits beyond any limit you set yourself through habee's responsible gaming deposit limit tools.

The minimum withdrawal amount on habee is ৳500 BDT. Withdrawals below this threshold cannot be processed. There is no fee charged by habee on standard withdrawals; however, your mobile wallet provider (bKash, Nagad, Rocket) may apply their own transaction charges depending on your account type. Check your provider's current fee schedule for details.

Nagad withdrawals from habee are typically processed within one to three hours during operating hours (09:00 to 23:00 BST). Withdrawal requests submitted outside these hours are queued and processed the following morning. Once habee releases the funds, they appear in your Nagad wallet almost immediately. Bank transfer withdrawals to accounts at Dutch-Bangla, City Bank, or BRAC Bank may take one to two business days.

habee supports withdrawals to bKash, Nagad, Rocket, and Upay mobile wallets, as well as direct bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank. Withdrawals must be sent to a payment method registered in your own name — habee does not process withdrawals to third-party accounts for security and anti-money-laundering compliance.

To place a cricket bet on habee, navigate to the Cricket section from the main menu, browse the available matches — BPL, IPL, T20 World Cup, Test matches, and ODIs featuring the Bangladesh Tigers — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip. Winnings are credited to your account balance after the event settles.

habee covers a wide range of cricket competitions, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, Ashes series, and Test matches and ODIs involving the Bangladesh Tigers. Live in-play betting is available on selected major matches, allowing you to place bets as the action unfolds.

habee's slot and live casino games use certified Random Number Generator (RNG) technology and are provided by internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. These providers publish independently verified Return to Player (RTP) percentages for each game. habee does not modify game outcomes — the results you see are the results produced by the provider's certified engine.

Yes. habee is fully optimised for mobile play on Android and iOS devices. The habee platform runs in your mobile browser — no app download is required. All game categories including slots, cricket betting, live casino, keno (Super Keno), and fishing games (Fierce Fishing) are playable on smartphones and tablets with a stable internet connection.

RTP (Return to Player) varies by slot title and game provider. Most Pragmatic Play and NetEnt slots on habee carry RTPs between 95% and 97%. The RTP figure for each individual game is available in that game's information or paytable screen. habee does not alter the RTP values set by game providers — the figures you see are the certified values verified by independent testing laboratories.

habee offers a welcome bonus to newly registered and verified players upon their first qualifying deposit. Bonus details — including the bonus percentage, maximum bonus amount in BDT, and eligible games — are shown on the promotions page and at the time of your first deposit. Bonus availability and terms may vary, so always read the current offer terms before making your deposit.

Wagering requirements specify how many times you must play through a bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus funds before withdrawal is unlocked. habee displays the exact wagering requirement for each bonus in the promotion's terms and conditions before you opt in.

Yes. habee bonuses have an expiry period, typically between 7 and 30 days from the date the bonus is credited to your account — the exact expiry window is stated in each bonus's terms. If the wagering requirement is not met before the expiry date, the bonus and any bonus-derived winnings are automatically removed from your account. Real-money balances deposited by you are not affected.

Bonus funds cannot be withdrawn immediately — they must first satisfy the stated wagering requirement. Your real-money balance, however, can be withdrawn at any time subject to the standard minimum withdrawal amount of ৳500 BDT. Once you have met the wagering requirement in full, the converted bonus amount moves to your withdrawable balance and can be sent to your bKash, Nagad, or bank account.

habee uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, including personal information, payment details, and account credentials. Financial transactions are processed through established payment gateways with their own security layers. habee does not store your bKash or Nagad PIN at any point. Two-factor authentication via OTP is used on login and withdrawal actions for additional account protection.

habee operates as an online gaming platform serving adult players in Bangladesh. The platform uses secure payment infrastructure and verified identity checks to ensure responsible operation. habee does not make specific claims about regulatory licensing — if you have legal questions about online gambling in your jurisdiction, we recommend consulting a qualified legal professional. All players must be 18 years or older to use habee.

The minimum age to register and play on habee is 18 years. This is a strict, non-negotiable requirement. habee verifies every player's age through its KYC process before permitting real-money deposits or bets. Any account found to belong to a person under 18 will be immediately closed and remaining funds returned to the original payment source where possible.

To self-exclude from habee, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion and your preferred duration (6 months, 1 year, 2 years, 5 years, or permanent). Your account is suspended immediately, all marketing is suppressed, and re-registration using the same identity is blocked. Alternatively, email [email protected] to request self-exclusion and the team will process it without delay.

Deposit limits are available to every habee player through the Responsible Gaming section of Account Settings. You can set a daily, weekly, or monthly limit in BDT — once set, the limit activates immediately and cannot be increased for a cooling-off period of at least 24 hours. Reductions take effect instantly. Deposit limits apply across all payment channels including bKash, Nagad, Rocket, and Upay, ensuring a consistent spending ceiling regardless of which method you use.