habee Responsible Gaming

🤝 1. Our Commitment to Responsible Gaming

At habee, responsible gaming is not simply a regulatory checkbox — it is a core value that shapes every aspect of how we operate. We believe that a healthy gaming environment benefits everyone: players enjoy the experience sustainably, and habee builds lasting trust with the Bangladesh community it serves.

Our responsible gaming programme is built on three principles: prevention, protection, and support. Prevention means equipping players with the knowledge to recognise risk before it escalates. Protection means providing practical in-account tools that give players direct control over their spending and time. Support means ensuring that players who need help can access it quickly, without judgment.

habee is committed to ensuring that its cricket betting, slots, live casino, keno, and fishing games remain forms of entertainment. We actively monitor account activity for indicators of harmful patterns and will proactively reach out to players whose behaviour suggests they may benefit from support — whether that is a gentle reminder about session duration, a nudge to review their deposit limit, or a direct referral to professional counselling resources.

Every feature described on this page is available to all registered habee players at no cost. These tools are built into your habee account and can be activated at any time via the responsible gaming section in your account settings, or by contacting our support team directly.

🔞 2. 18+ Age Restriction

habee is strictly an adult platform. All players must be at least 18 years of age at the time of registration and at all times during their use of the habee platform. This is a non-negotiable requirement and is enforced through habee's Know Your Customer (KYC) verification process.

Age Verification Process

Upon registration, habee collects your date of birth. Before a player can make their first deposit or place their first real-money bet, habee requires verification of age through at least one of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport (biodata page)
• Bangladesh driving licence

Accounts where age verification cannot be satisfactorily completed will be suspended from real-money play until valid documentation is provided. Any account found to belong to a person under the age of 18 will be permanently closed and all associated funds returned to the original payment source where possible.

Protecting Minors

habee strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. If you share a device with a minor, always log out of your habee account after each session and never share your login credentials. If you suspect that a minor has accessed the habee platform, contact our support team immediately so the matter can be investigated and the account secured.

🔍 3. Recognising Signs of Problem Gambling

Problem gambling can develop gradually. Many players who experience difficulties do not recognise the warning signs early enough to seek help before serious harm occurs. habee encourages all players to regularly reflect on their gambling habits using the self-assessment questions below.

Common Risk Factors

Certain circumstances can increase the likelihood that gambling becomes problematic. These include financial stress, relationship difficulties, mental health challenges such as anxiety or depression, and easy access to betting platforms via mobile devices — a particularly relevant factor given the prevalence of smartphone use in Bangladesh. habee monitors for behavioural patterns that correlate with elevated risk, including sharp increases in deposit frequency, significant session-length increases, and repeated use of the full deposit limit.

🛠️ 4. Player Protection Tools

habee provides a comprehensive set of in-account tools that put control directly in the hands of the player. All tools are available immediately upon request — there is no waiting period to activate a protective measure. Some tools, such as reducing a deposit limit, take effect instantly; others, such as increasing a limit, require a cooling-off period before they become active.

To activate any of the tools above, navigate to Account Settings → Responsible Gaming within your habee account, or contact habee support at [email protected]. Support operates daily from 09:00 to 23:00 Bangladesh Standard Time (BST, UTC+6).

🚫 5. Self-Exclusion

Self-exclusion is the most comprehensive player-protection tool available on the habee platform. It is designed for players who feel that they need a significant break from gambling and want the platform to enforce that break on their behalf — removing the temptation to return during a vulnerable moment.

How Self-Exclusion Works

When you activate self-exclusion on your habee account, the following happens immediately:

• Your account is suspended and you are logged out across all devices.
• All pending withdrawal requests are processed and funds are returned to your registered bKash, Nagad, or bank account within the standard processing window.
• habee's systems are updated to prevent you from creating a new account using the same identity, email address, phone number, or payment method details.
• Any marketing communications you were receiving from habee are suppressed immediately — you will not receive promotional emails or SMS messages during your exclusion period.
• Your account data is retained in accordance with habee's Privacy Policy but is flagged as excluded and cannot be used for active marketing.

Exclusion Periods

habee offers the following self-exclusion durations:

• 6 months — minimum exclusion period
• 1 year
• 2 years
• 5 years
• Permanent exclusion — account is closed with no option for reinstatement

Returning After Self-Exclusion

If you have selected a time-limited self-exclusion (6 months to 5 years), your account will not automatically reactivate at the end of the period. You must actively contact habee support to request reactivation. Before reactivation is granted, habee will require confirmation that you wish to return to gambling and will provide information about responsible gaming resources. A mandatory 7-day reflection period applies before any reactivation request is acted upon. Permanent exclusions cannot be reversed under any circumstances.

💰 6. Deposit & Spending Limits

habee's deposit and spending limit tools allow you to set a hard ceiling on the amount of money you bring into your account over a defined time period. This is one of the most effective tools for preventing overspending, as it works proactively — before money enters the platform — rather than reactively after losses have already occurred.

Setting a Deposit Limit

You can set daily, weekly, or monthly deposit limits in BDT (Bangladeshi Taka) directly from your account settings. Limits apply across all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Islami Bank, and card payments (Visa, Mastercard). Once a limit is set:

• Any deposit attempt that would breach the limit is automatically declined.
• You receive an on-screen notification explaining that your deposit limit has been reached and when the limit will reset.
• The habee platform will not prompt you to increase your limit at the point of decline — we do not use limit-breach moments as upsell opportunities.

Reducing vs. Increasing Limits

habee applies an asymmetric policy to limit changes to protect players from impulsive decisions:

• Reducing a limit takes effect immediately. If you lower your weekly deposit limit from ৳10,000 to ৳5,000, the new limit applies from that moment forward.
• Increasing a limit requires a 7-day waiting period before the higher limit comes into effect. This cooling-off period is intentional — it gives you time to reconsider whether the increase is genuinely necessary.
• Removing a limit entirely also requires a 7-day waiting period, following the same principle.

Loss Limits

In addition to deposit limits, habee offers loss limits that cap your net losses within a defined time window. This tool is particularly useful for players who fund their account in advance (for example, during BPL cricket season or a T20 tournament) but want to ensure they do not lose more than a pre-decided amount regardless of how long a session runs. Loss limits can be set on the same daily / weekly / monthly basis as deposit limits.

☕ 7. Time-Out & Cool-Off Features

Sometimes a player does not need a full self-exclusion but simply needs a structured break from gambling to regain perspective. habee's time-out and cool-off tools provide exactly that — a temporary pause with a defined end date, enforced by the platform.

Session Time Reminders

habee can display periodic on-screen reality checks at intervals you define (every 30 minutes, 60 minutes, or 90 minutes). Each reality check shows the current date and time in Bangladesh Standard Time (BST, UTC+6), how long your current session has been active, and your net financial result for the session (total bets placed vs. total winnings). After viewing the reality check, you choose whether to continue or end your session — the choice is always yours, but the information is there to support an informed decision.

Cool-Off Periods

A cool-off period temporarily suspends your ability to deposit or gamble for a defined short-term duration. Available cool-off lengths are:

• 24 hours — suitable for a day-long break after a frustrating session
• 7 days — a one-week pause, ideal if gambling has felt stressful recently
• 30 days — a month-long break to substantially reset habits

During a cool-off period, your habee account remains technically open — you can log in and view your transaction history, check your balance, or browse game information — but you cannot deposit funds or place real-money bets. Pending withdrawals are processed normally during a cool-off period.

A cool-off period cannot be shortened once activated. If you activate a 30-day cool-off on Day 1, your account will not accept deposits or bets until Day 31. This firmness is deliberate — it mirrors the commitment you made to yourself at the time of activation.

Taking a Break: When to Use Which Tool

• Use session time reminders if you simply want periodic check-ins during normal play.
• Use a cool-off period if you feel you need a defined short break but intend to return.
• Use self-exclusion if gambling is causing genuine harm and you need the platform to make return difficult.

🆘 8. Support & Resources

If you believe that gambling is becoming a problem for you, or for someone you care about, the most important step is to seek help early. habee's support team is available to assist with activating any player protection tool, facilitating a self-exclusion request, or simply listening and signposting you toward the right resources.

Contact habee Support

habee's responsible gaming support is available through the in-account support form (accessible after logging in) or by emailing [email protected]. All responsible gaming enquiries are handled with complete confidentiality by a dedicated team member. Operating hours are 09:00 to 23:00 Bangladesh Standard Time (BST, UTC+6), seven days a week including public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

What habee Support Can Do For You

• Activate a deposit limit, loss limit, or session time reminder on your behalf
• Process an immediate cool-off period request without requiring you to navigate account settings
• Initiate a self-exclusion at any duration including permanent closure
• Provide information about responsible gambling organisations and counselling services
• Assist with processing a withdrawal so your balance is returned to your bKash, Nagad, or bank account before a self-exclusion takes effect

Responsible Gaming Commitments

As a further demonstration of habee's commitment to player wellbeing, we commit to the following ongoing practices:

• habee will never send promotional marketing communications (bonus offers, free bet promotions, seasonal offers) to any player who has an active responsible gaming tool in place, including deposit limits, cool-off periods, or self-exclusions.
• habee will not offer bonus incentives that encourage players to increase their deposit limits or override a responsible gaming tool they have set.
• habee will proactively contact any player whose account shows a sudden and significant change in deposit frequency, session duration, or loss volume — offering responsible gaming information and tools without waiting for the player to ask first.
• habee will train all customer support staff in responsible gaming awareness so that every team member can recognise signs of distress and respond appropriately and compassionately.
• habee will review and update this Responsible Gaming policy on a regular basis to ensure it remains in line with best practice and the evolving needs of Bangladesh players.